Frequently Asked Questions:

1. What should I do if I didn't receive my full order or not what I ordered?
2. How long will it take to get my order after I made payment?
3. If I’m making a bigger order do I get further discount?
4. What if the goods arrive damaged?
5. What is your satisfaction guarantee policy?
6. Is their a refund policy? 
7.  How can I know about my order status?
8.  What is Your Shipping Address?
9.  How do I contact Customer Service?
10.  What are your Shipping Costs & Insurance, Order Policies?
11.  How long should this Jewellery last?
12.  How do I look after my Jewellery?
13. Is what you see is what you get? 
14. Is my Payment Secure?

1. Q: What should I do if I didn't receive my full order or not what I ordered?
   A: Contact us ASAP on sales@foxysjewellery.com 
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2. Q: How long will it take to get my order after I made payment?
   A: Your order normally will be posted within one to three working days. It could take up to 10 days to arrive to some parts of Australia. For international buyer it could take up to 4 weeks to arrive. 
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3. Q: If I’m making a bigger order do I get further discount?
   A: We can decide according to your size of order. Please feel free to contact us on sales@foxysjewellery.com to discus it.
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4. Q: What if the goods arrive damaged?
   A: See Damaged Goods on Return Policy page
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5. Q: What is your satisfaction guarantee policy?
   A: See my Guarantee on Return Policy page
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6. Q: Is their a refund policy?
   A: Yes. See Refund on Return Policy page
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7. Q: How can I know about my order status?
   A: Once we send the goods, we will provide a tracking number to you upon request on sales@foxysjewellery.com 
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8. Q: What is Your Shipping Address?
   A: See About us page
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9. Q: How do I contact Customer Service?
   A: See About us page or email on customercare@foxysjewellery.com
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10. Q: What are your Shipping Costs & Insurance, Order Policies?
    A: See Shipping page
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11. Q: How long should this Jewellery last?
    A: There is no set time that the jewellery will last; however with reasonable care you should have it a long time. 
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12. Q: How do I look after my Jewellery?
    A: Store your jewellery in a protected place to keep them clean. Silver items should be kept in a box or a pouch to avoid tarnishing. Things to avoid are wearing your jewellery in water, taking a bath or washing dishes and any perfumes or any products containing alcohol. The strong detergents will cause metals to tarnish and painted surfaces to fade. If necessary, gently wipe stones and beads with a moistened cloth to remove dirt, and use jewellery cleaning cloth or cleaner to polish the metal.
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13. Q: Is what you see is what you get?
    A: Foxys Jewellery has made every effort to display the jewellery as accurately as possible. Most products have been described with sizes/lengths and accurate color options. However, we are aware that colors and images vary slightly according to the monitor they are viewed on. In most cases, the only surprise is that the crystal, diamante and particularly the Swarovski products are far more dazzling in real life than the pixels of the monitor allow us to show!
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14. Q: Is my Payment Secure?
    A: We know of no documented case of credit card fraud using our shopping system over the internet. This is because: (a). When you place your order our secure server software encrypts all your personal information - including card number, name and address. This encryption process takes all the characters you enter and converts them into bits of code, which can then be safely transmitted over the internet. (b). At no time are your details held in clear text on any website. (c). No one sees your credit card number - not even us!
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